1.1. In these general terms and conditions for sale “PN” is understood to be NV Professionails, Ruiterijschool 11, 2930 Brasschaat, enlisted as a company (KBO/BCE) under number 0432.600.303 and its divisions. “Customer” refers to the company that places an order with PN or whose details are specified on the front of the quote and/or invoice.
1.2. These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of PN, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by PN.
All prices listed are expressed in EURO, always include VAT and all other required duties or taxes that the Customer must bear.
Any shipping, reservation or administration fees that are charged must be specified separately.
The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.
3.1. Once an order has been placed, it can only be cancelled under the conditions described in art.7 : Right of Withdrawal.
3.2. If certain products are temporarily or permanently out of stock, PN will notify the Customer thereof as soon as possible. PN can never be held liable for this, nor be forced to start to produce certain products again, which the Customer accepts.
4.1. All prices are always inclusive of (i) VAT, (ii) all other taxes, as well as (iii) any bank costs.
4.2. All invoices issued by PN are payable upfront, net and without any discount and only through the payment methods as specified by PN. The Customer knows and accepts that PN shall only proceed with the delivery upon receipt of the payment of the amount mentioned in its order. If PN granted certain payment facilities to the Customer, it can change and/or revoke these at any time.
4.3. The Customer shall become owner of the products after the sums due are paid in full.
4.4. If the Customer does not pay the invoices from PN within the agreed terms, PN shall have the legal right, without prior notice of default, to claim late-payment interest at an annual rate of twelve percent (12%). Every start of a month shall be considered a complete month. In addition, the outstanding invoice amounts shall automatically and legally be increased by ten percent (10%) with a minimum of twenty-five euros (EUR 25.00). Moreover, any court costs shall be at expense of the Customer. Finally, all other outstanding amounts shall be immediately payable in full by the Customer.
5.1. The ordered products are shipped at Customer’s expense to the address indicated by the Customer in Belgium, the Netherlands, France or Luxemburg
5.2. If only a part of the products ordered by the Customer is in stock, which may be the case for so-called back orders, PN shall not be committed to delivering the order in parts. PN shall be entitled to wait until all products are in stock before delivering these. PN shall, to the greatest possible extent, take into account the wishes of the Customer in this respect. If the parties agree that the order will be delivered in parts, any delivery costs in excess of the normal delivery costs shall be payable by the Customer.
5.3. Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to PN.
6.1. The terms indicated by PN are not binding. If certain terms are not complied with, the parties shall agree on a new term without entitlement to compensation for damages or price reductions for the Customer
The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from PN.
The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons.
The right of withdrawal period will expire 14 calendar days after the date when the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier.
To exercise the right of withdrawal, the Customer must notify PN, Ruiterijschool 11, 2930 Brasschaat, Belgium (+32 3 669 61 67 – info@pn-selfcare.com) in an unambiguous statement (e.g. in writing by post or e-mail) about their decision to withdraw from the agreement.
To comply with the withdrawal period, the Customer must send a notification of their decision to exercise the right of withdrawal before the withdrawal period has expired.
In any event, the Customer has no later than 14 calendar days from the day that they notify PN of their decision to withdraw from the agreement to send back or hand over the goods to PN. The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired.
The direct costs for returning the goods shall be borne by the Customer.
Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned. If the returned products are in any way diminished in value, PN reserves the right to hold the Customer liable and to claim damages for any reduction in value of the goods resulting from the use of the goods by the Customer beyond what is necessary to determine the nature and characteristics of the goods.
If the Customer withdraws from the agreement, PN shall repay all payments received from the Customer up until that time including standard shipment costs with a maximum of 14 calendar days of the date that PN was notified by the Customer of their decision to withdraw from the agreement, and after PN received the goods back from the Customer.
The PN Customer Service can be reached at phone number number +32 3 669 61 67, via e-mail at info@pn-selfcare.com or by mail at the following address : Ruiterijschool 11, 2930 Brasschaat, Belgium.
8.1. In order to be admitted, all complaints with regard to the invoices and/or the services of PN must be sent to PN, at the above mentioned address, within two (2) months following the invoice date by registered mail. Later complaints will not be admissible, which the Customer accepts.
8.2. Products can only be returned and/or exchanged with the explicit and written consent of PN. Products will be transported at the Customer’s expense.
8.3. No reason whatsoever, such as the filing of a complaint, releases the Customer from the obligation to pay. Should any complaint by the Customer prove to be founded, PN shall, where appropriate, return the amount, which was paid in excess as sole compensation.
9.1. PN shall never accept liability in case of damage resulting from the improper use and/or storage of products and/or services. The same applies if the Customer or a third party has processed and/or changed the products and/or services in any way.
9.2. The liability of PN shall, regardless of the reason, never exceed the invoice amount of the order in question, which the Customer explicitly accepts. PN shall thus never be liable for general or special indirect damage or for any consequential damage, of any nature whatsoever, suffered by the Customer or by any third parties.
10.1. The Customer expressly confirms that PN’s products and services can be protected by various intellectual property rights (copyright, trademarks, know how, etc.). PN reserves all its own intellectual property rights.
10.2. The Customer undertakes to uphold PN’s intellectual property rights at all times.
10.3. Should the Customer own certain intellectual property rights, PN shall uphold these at all times.
11.1. PN is entitled to integrate the Customer’s personal data and to process them. PN will always uphold the relevant legislation in that respect, including the law of December 8th 1992.
The personal information the Customer shares with PN is used only for the following purposes: the execution of the agreement entered into, the processing of the order, sending of newsletters and product information, activities and events , and advertising and/or marketing purpose.]
11.2. The Customer is entitled to request the correction, modification and/or removal of its personal data from said database.
11.3.The Customer has a statutory right to access and eventually correct it’s personal information. Subject to proof of identity (copy of identity card), the Customer may receive a free paper record of it’s personal information by sending a written, dated and signed request to Professionails NV, Ruiterijschool 11, 2930 Brasschaat, Belgium – privacy@pronails.com. If necessary, the Customer can also request the correction of information that is inaccurate, incomplete or irrelevant.
11.4. The Customer may preclude the use of your information for direct marketing purposes at no cost to yourself.
11.5. PN treats all personal information as confidential and shall not communicate, rent or sell it to third parties.
11.6. The Customer is responsible for maintaining the confidentiality of their login information.
11.7.If the Customer has any questions about this privacy statement, the Customer can contact PN at info@pn-selfcare.com.
12.1. PN is not responsible for any delays in the execution or non-execution of its undertakings in case of force majeure. This includes, without being limited thereto, any order from the state or other administrations to terminate the production and/or sales of certain products and/or services.
12.2. If an article of these terms and conditions is declared null and void, this will not affect the validity of the other articles.
12.3. All agreements concluded with PN are exclusively governed by Belgian law. Any disputes with regard to these agreements belong to the exclusive jurisdiction of the Tribunals and Courts of the district of Antwerp.